Privacy Policy
Privacy Policy – Vivian & Rose Vancouver
Vivian & Rose Vancouver respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our services, you agree to the practices described below.
1. Collection of Personal Information
To provide a smooth and secure shopping experience, we may collect personal information such as your full name, shipping and billing address, email address, phone number, and payment details.
Payment information is processed securely through trusted payment providers and is never stored directly on our servers.
Information is collected when you place an order, contact our customer support, or voluntarily subscribe to our communications.
2. Use of Personal Information
Your personal information is used only for legitimate business purposes, including processing and delivering your orders, handling payments and preventing fraud, communicating with you about your order or inquiries, improving our website and customer experience, and sending updates or promotional communications when you have given consent.
3. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
Limited information may be shared only when necessary, such as with trusted service providers involved in payment processing, shipping, order fulfillment, or technical support; when required by applicable law or regulatory authorities; or to protect the rights, safety, or property of our business and customers.
All third parties handling personal data are contractually required to protect your information and use it solely for the intended purpose.
4. Security of Personal Data
We use appropriate technical and organizational safeguards to protect your information, including secure encryption for transactions, restricted access to personal data, and regular security reviews.
While we take reasonable measures to protect your data, no online transmission or storage system can be guaranteed to be completely secure.
5. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
When no longer required, data is securely deleted or anonymized.
6. Your Privacy Rights
In accordance with applicable Canadian privacy laws, you have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where applicable.
Requests can be submitted by contacting us at info@vivianrosevancouver.com.
Verified requests will be handled within a reasonable timeframe.
7. Cookies and Similar Technologies
Our website uses cookies to improve functionality and enhance your browsing experience.
You can manage or disable cookies through your browser settings, though some features of the site may not function properly.
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised effective date.
9. Contact Information
Vivian & Rose Vancouver
Email: info@vivianrosevancouver.com
Business address: Vijandtstraat, Hoorn, North Holland, Netherlands
VAT number: available upon request