Shipping Policy
Shipping Policy – Vivian & Rose Vancouver
At Vivian & Rose Vancouver, we take great care in delivering every order with attention, reliability, and respect for your time. This Shipping Policy outlines our process, delivery timelines, and how we support you — so you always know what to expect when shopping with us.
Delivery Times
Orders are typically processed within 24–48 hours after purchase confirmation.
Once shipped, delivery usually takes 7–14 business days, depending on your location within Canada and carrier performance.
Please note that delivery times may vary slightly due to factors such as seasonal demand or holidays, weather conditions or unforeseen events, and customs inspections or clearance procedures.
Free Shipping
We offer free premium shipping on all orders across Canada, with no minimum purchase required.
The price shown at checkout is the final price — there are no hidden fees or additional shipping charges.
Shipping Method
All orders are shipped directly from our fulfillment partner to minimize handling time and maintain consistent quality control.
Each item is carefully inspected prior to dispatch to ensure it meets our quality standards.
Order Processing
After placing your order, you’ll receive an order confirmation email with your purchase details.
Orders are processed and shipped within 24–48 hours.
Once your order has shipped, you’ll receive a separate email with your tracking information so you can follow your delivery.
Order Tracking
Tracking is provided for all orders.
You can monitor your shipment using the tracking link included in your shipping confirmation email.
Please allow 2–5 business days for tracking updates to appear, depending on the carrier’s processing schedule.
Questions & Support
If you have any questions regarding your order or this Shipping Policy, please contact us at:
📧 info@vivianrosevancouver.com
Our customer support team aims to respond promptly, professionally, and with care.
Limitations & Exceptions
While we do our best to meet estimated delivery times, occasional delays may occur due to circumstances beyond our control, including customs clearance procedures, extreme weather conditions, or carrier-related disruptions.
In such cases, Vivian & Rose Vancouver cannot be held responsible for delays, but we will always assist you in tracking and resolving delivery-related concerns.
Our Commitment
At Vivian & Rose Vancouver, our goal is to provide a smooth and dependable delivery experience from start to finish.
Every order is prepared with care and attention, because your experience with us truly matters.
Store Information
Vivian & Rose Vancouver
Business address: Vijandtstraat, Hoorn, North Holland, Netherlands
Email: info@vivianrosevancouver.com
VAT number: available upon request