Terms of Service
Terms of Service – Vivian & Rose Vancouver
Article 1 – Definitions
In these Terms of Service, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise the right of withdrawal.
Consumer: an individual purchasing goods for personal, non-commercial use, as defined under applicable Canadian consumer protection laws.
Ongoing contract: a distance contract involving the supply of goods or services over time.
Right of withdrawal: the consumer’s right to cancel the distance contract within the cooling-off period.
Seller: the legal entity offering products to consumers via distance selling.
Distance contract: an agreement concluded remotely without the simultaneous physical presence of the seller and consumer.
Article 2 – Store Identity
Trade name: Vivian & Rose Vancouver
Business address: Vijandtstraat, Hoorn, North Holland, Netherlands
Customer service email: info@vivianrosevancouver.com
Article 3 – Scope of Application
These Terms of Service apply to all offers, orders, and distance contracts between the seller and the consumer.
The terms are made available electronically prior to purchase and may be saved or printed for future reference.
Article 4 – Offers
All offers are non-binding and subject to availability.
The seller reserves the right to modify or withdraw offers at any time.
Product descriptions, pricing, and applicable charges are presented clearly before checkout.
Article 5 – Contract Formation
A contract is formed once the consumer places an order and receives order confirmation by email.
The consumer is responsible for providing accurate billing and shipping information.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 30 days of receiving the product, without providing a reason.
Return shipping costs are borne by the consumer.
Returned items must be unused, in original condition, and in original packaging.
Returns may be sent to the original fulfillment location, which may be outside Canada.
Article 7 – Refunds
Refunds are processed within 30 days after receipt and inspection of the returned item.
Original shipping fees, customs charges, and import-related costs are non-refundable.
Article 8 – Customs, Import Duties, and Taxes
8.1 Orders are shipped under Delivered Duty Unpaid (DDU) terms.
8.2 The consumer is responsible for all applicable Canadian import duties, sales taxes, customs fees, and brokerage charges.
8.3 The seller is not the importer of record; ownership transfers upon shipment.
8.4 Shipping documentation is provided; compliance with Canadian import regulations remains the responsibility of the consumer.
8.5 The consumer agrees to indemnify the seller for delays, costs, or claims arising from customs or regulatory matters.
Article 9 – Compliance with Canadian Law
These Terms of Service are intended to comply with applicable Canadian federal and provincial consumer protection legislation, including but not limited to the Competition Act and relevant provincial consumer protection statutes.
Nothing in these terms limits rights that cannot be excluded under applicable Canadian law.
Article 10 – Product Conformity & Warranty
Products are supplied in accordance with the contract and meet reasonable standards of quality and usability.
Any defects or issues must be reported in writing within 15 days of delivery.
Returned products must be unused and in original packaging.
Article 11 – Delivery
Orders are typically delivered within 30 days, unless stated otherwise.
Delays caused by customs or import procedures are beyond the seller’s control and do not entitle the consumer to a refund.
Article 12 – Complaints
Complaints must be submitted in writing to info@vivianrosevancouver.com within 15 days of receipt.
The seller will respond within 14 days.
Article 13 – Governing Law & Jurisdiction
These Terms of Service are governed by the laws of Canada, without regard to conflict of law principles.
Any disputes shall first be addressed amicably.
If unresolved, disputes shall be submitted to the competent courts in accordance with Canadian law.